Born Again Pallets - Refund and Exchange Policy
At Born Again Pallets, we are committed to providing quality furniture items to our customers. We understand that occasionally, you may need to request a refund or exchange for a purchased item. This policy outlines the guidelines for refunds and exchanges to ensure a satisfactory shopping experience.
Eligibility for Refund or Exchange
To be eligible for a refund or exchange, the customer must adhere to the following conditions:
The request for a refund or exchange must be made within 14 days of receiving the furniture item.
The item must be in its original condition, free from damage, and with all packaging, tags, and accessories intact.
Proof of purchase, such as an order confirmation or receipt, must be provided.
Unfortunately, Custom-made or personalized items are not eligible for refunds or exchanges unless the item is faulty or not as described.
Refund Process
If you wish to request a refund for your furniture item contact our retail service team on 8448 1123 or email us at retail@bornagainpallets.com.au within 14 days of receiving the item to initiate the refund process.
Customer must Provide proof of purchase, clear images of the item's condition, and a brief explanation of the reason for the return.
Our team will review your request and may request additional information if necessary.
If your request is approved, we will provide instructions on returning the item.
Once we receive and inspect the returned item, a refund will be processed to the original payment method, excluding any shipping costs.
Refunds will be issued within a reasonable timeframe but may take up to 10 business days from the date we receive the returned item.
Exchange Process
If you prefer to exchange your furniture item for another product, please follow these steps:
Contact our Retail service team on 8448 1123 or email us at retail@bornagainpallets.com.au within 14 days of receiving the item to initiate the exchange process.
Provide proof of purchase, clear images of the item's condition, and a description of the item you wish to exchange for.
Our team will review your request and may request additional information if necessary.
If your request is approved, we will provide instructions on returning the item.
Once we receive and inspect the returned item, we will process the exchange and arrange for the delivery of the new item.
Please note that additional charges may apply if the new item has a higher price than the one being exchanged, or a refund may be issued if the new item has a lower price.
Non-Eligible Items for Refund or Exchange
The following items are generally not eligible for refunds or exchanges:
Items that have been customized or personalized unless they are faulty or not as described.
Items that have been used, damaged, or are not in their original condition.
Items returned after 14 days of receipt.
Damaged or Faulty Items
If you receive a damaged or faulty furniture item, please contact our customer service team immediately. We will assess the situation and work to resolve the issue by offering a replacement, repair, or a refund as applicable.
Changes to this Policy
Born Again Pallets reserves the right to modify this refund and exchange policy at any time. Any changes will be posted on our website and will be effective immediately.
We are committed to providing quality furniture and excellent customer service. If you have any questions or concerns about this policy or the status of your refund or exchange, please contact our customer service team on 0415 755 455 or email us at retail@bornagainpallets.com.au
Last updated: 17/10/2023
Born Again Pallets –
27 Lavinia Street, Athol Park.
Adelaide, South Australia
